PRIVACY POLICY

Last Updated: May 22, 2026 — Crown Heights Holdings L.L.C. | My Blue Collar AI

1. Who We Are

My Blue Collar AI is a service of Crown Heights Holdings L.L.C. ("Company", "we", "us", or "our"), located at 7901 4th Street N, Suite 300, St. Petersburg, FL 33702. We provide AI-powered call answering, lead capture, and appointment booking services for trades and home service businesses.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit mybluecollarai.com or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information — name, email address, phone number, and business name when you submit our contact form or interact with our chat widget
• Business Information — trade type, service area, and business details you provide during onboarding
• Call Data — call recordings and transcripts when you interact with our AI voice agent
• Usage Data — pages visited, time on site, browser type, and IP address collected automatically
• Payment Information — processed securely through Stripe; we do not store card details

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI answering and booking services
• Respond to your inquiries and support requests
• Send transactional SMS messages including appointment confirmations and follow-ups
• Process payments and manage your account
• Send service-related communications
• Comply with legal obligations

4. SMS Messaging

By providing your phone number and consenting verbally or through our web form, you agree to receive transactional SMS messages from My Blue Collar AI. These messages may include appointment confirmations, booking details, and service follow-ups.

Message frequency varies based on your service interactions. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for support. We do not send promotional SMS without explicit consent.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers — including GoHighLevel (CRM), Stripe (payments), and SMS carriers, solely to deliver our services
• Legal Requirements — when required by law or to protect our rights
• Business Transfers — in connection with a merger or acquisition

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for 90 days unless you request deletion.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP

To exercise these rights, contact us at the details below.

8. Cookies

Our website uses basic cookies to improve your browsing experience. We do not use tracking cookies for advertising purposes. You may disable cookies in your browser settings.

9. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access.

10. Children's Privacy

Our services are intended for business owners and are not directed at individuals under 18 years of age. We do not knowingly collect information from minors.

11. Changes To This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us